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What Globally Mobile Employees Can Expect

Working abroad can be a challenge, even for the most seasoned employees. Our seamless onboarding experience helps them prepare — once on assignment, they’ll have 24/7 access to in-market resources and online tools to help them navigate their new life abroad.1

Implementation & Onboarding

Before embarking on their journey, employees traveling abroad will receive personalized onboarding on their benefits coverage. The onboarding includes welcome materials, ID card, education webinars, and personal assistance with transition of care.

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On Assignment

Once abroad, employees can rely on our customer service team2 for the medical support they need in their new work location. Experts in our customer service centers understand the nuances of the local health care system and the medical insurance coverage market, and can direct overseas employees to quality, direct pay healthcare and quickly help with any claims queries and submissions.

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Online Tools & Support

Our robust online self-service tools give globally mobile employees further support while abroad. The eBenefits web portal or the Member Care mobile app can help them access information, search for regionally specific healthcare providers and manage their coverage.

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Testimonial

“My recent medical treatment in South Africa was very well coordinated with MetLife staff — I was kept informed throughout the process and the staff I was dealing with were checking on me on a regular basis throughout my stay in South Africa. Made a great impression to me!”

MetLifeWinsEMMAAward

MetLife Worldwide Benefits was awarded "Best Employee Experience and Engagement" during the 2022 Americas Expatriate Management and Mobility Awards (EMMAs). This is the 11th time that MetLife has been recognized by the Forum for Expatriate Management in the past nine years.

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1 Subject to applicable legal, contractual and regulatory restrictions.

2 Some customer service centers are operated by MetLife affiliates and some by third parties contracted by MetLife.

3 Forum for Expatriate Management.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.