Your employees’ MetLife Worldwide Benefits ID card gives them fast, easy access to their benefits for both global and U.S. providers, and prominently displays the network logo of their assignment location’s customer service center.1
Implementation & Onboarding
Beginning a new insurance plan can be stressful. To ease the process, you’ll be guided by a dedicated implementation coordinator, leading an integrated implementation team, on how best to educate and onboard your globally mobile employees on their new benefits.
Educational Materials
Get employees traveling abroad on assignment up and running quickly with webinars, digital welcome kits, and customized onboarding information.
Easy-to-Use ID Card
Our optimized ID card is double-sided and co-branded for easy health care access inside or outside of the U.S.
Transition of Care
MetLife will help to ease the transition of any care begun with a previous provider — for instance, a pregnancy or planned surgery — to their new work location.
Welcome Materials
A welcome letter and MetLife Worldwide Benefits ID card will be mailed to global employees, giving them information about their upcoming assignment. In addition, an email will give them access to their digital welcome kit:
Welcome Guide
An introduction to the advantages MetLife Worldwide Benefits provides.
Schedule of Benefits
The details of their new globally mobile health coverage, which may include deductibles, coinsurance, and out-of-pocket maximums.
How-to Materials
Step-by-step guides on using a direct pay provider, submitting a claim, and requesting Guarantee of Payment (GOP).
Mental Health Services
Information on our International Employee Assistance Program (IEAP), including the helpline number.
Travel Alerts & Requirements
To help employees prepare for the journey, MetLife provides country guides, travel warnings, and passport and visa requirements.
Transition of Care
Employees' healthcare needs don't take a break when their health insurance changes. MetLife will assist globally mobile employees like expatriate employees in making the transition as seamless as possible.
Continuation of Care
MetLife can help make arrangements for any upcoming surgeries or pregnancies.
Provider Recommendations
Employees receive a personalized analysis of network providers to find the local healthcare provider that’s right for them in any region.2
Provider Portal
MetLife will onboard out-of-network providers from whom globally mobile employeees prefer to receive care. If you’re an International provider and would like to join our global network simply complete the Hospital Profile form and email it to MetLife at MetlifeWorldwideNetwork@metlife.com.