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COVID-19 Update: For U.S. Customer Information

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Open Enrollment:

Deadline approaching to enroll, learn more about your options here.

Superior Claims Service

Count on us, 24 hours a day, 7 days a week, 365 days a year.

Whenever you need us, we'll be there. You can report a claim to us at 1-800-854-6011, 24 hours a day, 7 days a week, 365 days a year (make that 366 days during a leap year). Our knowledgeable representatives will answer all your questions and speed along the resolution of your claim.

Guaranteed repairs from our General Contractor Network.

We work with the Crawford Contractor Connection network, a separate entity from MetLife Auto & Home, to provide construction repairs following a property loss. Securing a contractor that has expertise in the insurance repair arena is challenging, but we’ve made it a little easier by leveraging the benefits of this network of certified firms. Work completed by our General Contractor Network comes with a three-year warranty on materials and labor.

Special hands-on disaster claim processing

Whether it's a raging wildfire or a violent tornado, in times of crisis, MetLife Auto & Home draws on its strength and decades of expertise to help customers in need.

To facilitate claim handling for those who have experienced natural disasters, MetLife Auto & Home dispatches its National Catastrophe Response Team and catastrophe response vehicles to hardest hit areas. Our claim associates are on the ground as quickly as possible to help secure shelter, guide you through temporary repairs, issue advance checks and loaded stored value cards for immediate expenses, and promptly compensate you for covered damage to your property.

Multiple ways to submit claims. Because we know that life is chaotic after a natural disaster, we’ve developed a variety of ways you can submit claims. You can reach us immediately:

  • By phone at 1-800-854-6011, 24/7/365
  • By fax. We receive loss information by fax at 1-855-411-6689.
  • By email. We can always be reached at
  • Customers who sustain damage from flooding and have flood insurance should call 1-800-759-8656.

We’re now available on Twitter @MetLifeCares for updates on claim status.

Disaster Preparation

Get advice on how you can take action now to protect your family and property from natural disasters.