METLIFE INVESTMENT MANAGEMENT

Life Insurance Claims

We're sorry for your loss. This site is here to help you navigate the claims process with ease. Below, you'll find information on the requirements needed to complete your claim form, along with details on timing and answers to frequently asked questions. If you need any assistance, please call us at 1-800-638-5000.

Video Resources

Claim Form Basics: What You Need to Know

Welcome to the MetLife Life Insurance Claims website. This video will introduce you to the claims process and your potential payout options. If you have any concerns before starting your life insurance claim, please watch this video and contact us with any questions you may have.

Step-by-Step: Filling Out Your Claim Form and Making Your Payout Decision

Learn how to fill out your life insurance claim form step by step. This video walks you through key sections, explains what information you’ll need, and highlights important tips to avoid delays. It also provides information to consider when making your claim payout decision.

How to Submit Your Life Insurance Claim

Ready to send in your claim? This video shows your submission options—and shares helpful reminders to ensure everything is complete for faster processing.

Empathy, supporting you through loss

Learn how Empathy can support you through the emotional and practical challenges that follow a loss. If you would like to register for bereavement services from Empathy, your life insurance claim kit will provide information on how you can register.

Ready to file a life insurance claim?

For each beneficiary, please complete and return one of the forms below.

Test

Individual Beneficiary

Complete Online

hint
Download Form

Trust or Entity

Complete Online

hint
Download Form
.
Frequently Asked Questions

Get answers to frequently asked questions

MetLife Total Control Account®

Learn How To Protect and Grow Your Funds

Current Customers

Current life insurance policyholders can visit metlife.com/lifeinsurance to:

  • Access forms
  • Manage your life insurance policy
  • Get answers to frequently asked questions
Go

Life Insurance at Work

If your employer offers life insurance, find out what options may be available to you.

Go